Common Questions on Terms & Conditions
Minor breaches may result in a warning or temporary account restriction. Serious violations — fraud, money laundering, undisclosed VPN use — lead to permanent closure and forfeiture of balance. We notify you of the reason and allow you to respond within seven days before enforcement.
No. One account per person, verified by identity. If we detect duplicate accounts, we close all but the first and may forfeit balances. This rule prevents fraud and keeps payouts fair for all players.
Yes. The same terms apply across our mobile app, desktop site and browser lobby. Payment methods — DANA, OVO, GoPay, QRIS — work identically on every device. Account rules don't change based on how you access us.
We notify you of material changes at least 30 days in advance. You'll see an in-app banner and receive an email. If you don't agree, you can close your account within that window without penalty. Continued play means you accept the new terms.
Withdrawals are processed within 24 hours of verification. DANA, OVO, GoPay and QRIS payments reach your wallet in minutes once processed. Bank transfers may take 1–3 business days depending on your bank. We'll email you when your payout is sent.
Yes. Request account closure in the settings menu or contact support, and we'll close it within 48 hours. Any remaining balance is refunded to your original payment method. You can reopen an account after 30 days.
All games use certified random-number generators audited by independent labs. If you believe a result was incorrect, submit a dispute ticket with the game ID, bet amount and time. We review our logs and respond within 10 business days with findings and any correction needed.
