Frequently Asked About Our Legal Framework
Your account remains open and your balance stays in your wallet. Your login credentials do not expire. If you want to close your account permanently, contact support and we'll process your request, verify any pending withdrawals, and then archive your profile. Your data is kept for the retention period required by local law.
Deposits via DANA, OVO, GoPay and QRIS go through the payment provider's own encryption and fraud checks before reaching our system. We verify each deposit against your account and flag anything unusual. Your payment details are never stored on our servers after the transaction completes.
Yes. Email support with your account username and ask for a data access request, or use your account Settings to submit the form directly. We compile all your personal, transaction and activity records and send you a file within 30 days. The file is encrypted and downloadable only by you.
We collect your name, date of birth, email, phone number and payment method to verify your identity, process deposits and withdrawals, and prevent fraud. We also record your login IP address and device type. This data is used only for account operations and local compliance unless you opt into marketing communications.
Once you request a withdrawal, we verify it against your account history and deposit sources—typically under one hour. The funds then transfer to your DANA, OVO, GoPay or QRIS account. Payment provider processing times vary, but most transfers complete within one business day.
Contact our support team via live chat, email or the Account Settings help form. If you believe our practices violate local law where you play, you have the right to file a complaint with your local regulatory authority or the payment provider you used. We aim to resolve disputes within 14 days.
Yes. What you can access, how we handle your account and what protections apply are determined by the jurisdiction under which you register. Your rights to access, correct or delete your data depend on local law. We follow the standards required in the regions we serve.
